Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Order processing time is not the same as estimated shipping times. Estimated shipping time will take effect after your order has been processed and given to the mail carrier.

There are potential delays out of our control, such as delays due to a high volume of orders or postal service problems or supplier delays. These may all effect the processing/shipping time(s) of your order. 

Domestic Shipping Rates and Estimates

We offer $8.50 flat rate shipping. Some orders may qualify for free shipping.

In-store pickup

You can skip the shipping fees with free local pickup at Panhandle Weight Loss Center, 1301 S Coulter St. Suite 413, Amarillo TX 79119. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 8:30-5:00 PM Monday-Thursday and 8:30-12:00 PM on Friday. Please have your order confirmation email with you when you come.

International Shipping

We do not offer international shipping.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at team@panhandle-surgical.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

At this time we DO NOT accept any returns or exchanges. 

In the event that your order arrives damaged in any way, please email us as soon as possible at store@panhandle-surgical.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at store@panhandle-surgical.com